If you cannot find what you need in the configuration guides or questions and answers below or you need assistance, please contact us for support. Our current support channel is via email: support@mailtight.com

We always aim to reply to you within 12 hours, though will often be much quicker.

If you are having problems with your password or would like help on choosing a password then please see our password help pages.

We provide information here to help you set up your email software and devices (mobile phones, tablets, smart TVs, etc) to use MailTight securely.

For detailed information on set up or correct configuration of MailTight, please view:

• Apple Mail (Mountain Lion)
• Apple iPad (iOS 7)
• Apple iPad
• Apple iPhone
• Microsoft Outlook 2007/2010/2013 for Windows
• Microsoft Outlook 2011 for Mac OS X
• Android Mail (for Samsung, HTC, LG, Motorola, Google Nexus, etc)
• Microsoft Phone Windows 8
• Blackberry with LogicMail

For general configuration information, such as for software or devices not listed here, please see below.

Please review these questions and answers before contacting support, since we aim to answer your questions and provide solutions to common problems here:

POP3	IMAP
You generally use only one main computer or device and do not require mail to be synchronized between devices	You are using multiple devices and want your mail box to be available and consistent on all devices. e.g. delete an email on your phone and it is removed from your laptop email too
You want to store your email locally on your computer or device and do not want any mail kept on a MailTight server after it has been downloaded	Your mail is stored encrypted and securely on a MailTight server in a location of your choice. If your laptop or tablet is lost, you still have all your email

MailTight only allows secure (encrypted) connections. This requires use of SSL/TLS. This security setting must be configured on your device or email software.

Outgoing mail server: smtp.mailtight.com

You must use authentication

You can either select to ‘use the incoming server login information’ or can manually enter the login user name and password, as for the incoming server (see below).

Use SSL to connect: On (sometimes called SSL/TLS or TLS/SSL)

Outgoing port: 465

(If port 465 is blocked by your ISP for any reason, you can try port 587, which is also supported by MailTight, though connection problems have sometimes occurred in Microsoft Outlook and some other software using this port).

Incoming mail server: mail.mailtight.com

User name: [your email address] e.g. jsmith@mailtight.com

Password: [your password] e.g. pqf486-rvb912

Use SSL to connect: On (sometimes called SSL/TLS or TLS/SSL)

For IMAP use Port: 993

For POP use Port: 995

A3: Yes. We just require a small change to your MX record, which is usually configured via your account with your domain registrar. The MX record needs to point to our secure servers. All your current web and ecommerce sites are unaffected; MailTight servers only handle your email. When an email is sent to you, the email server needs to lookup where to deliver the email. The server uses the internet’s DNS system to look up the destination server address using the MX record. We provide easy-to-follow steps on How to change the MX record.

A4: No, you will have a new mailbox on our servers. As your domain’s MX record is updated on DNS servers across the internet (this can take anything from a few seconds up to 48 hours) all your email will be delivered to your new secure mailbox.

A5: Yes. You just need to register your choice of domain with your preferred domain registrar and then we require you to set up the MX record, as detailed above.

A6: SSL means “secure sockets layer”. This means a secure connection is established between your device or computer and our servers. This connection is encrypted using very high level encryption so your data is no longer readable by unauthorised persons. This provides you with protection from hackers using the same public Wifi network, from your ISP trying to keep track of your communication, and even from government agencies trying to read your email, which happens regularly in some countries. MailTight goes to great lengths to ensure our SSL connections are highly secure, even far more secure than most banks.

A7: The email server processing required to support SSL effectively is substantial and comes at a cost to the service provider. More hardware is needed at a greater cost, so some email service providers are reluctant to encourage its use.

A8: We use dedicated servers that support hardware encryption, so this is offloaded and the hardware deals with the SSL encryption/decryption.

A9: No, this is not possible. We require secure communication with ALL our servers.

A10: No, this is not the case. SSL provides a secure connection for verifying your password. Any computer savvy person can use tools that “sniff” passwords if the communications with the server is not encrypted

A11: We encrypt all communication with our servers, so your password is never transferred unencrypted. In addition, our servers never store your password; we only store a specially encrypted irreversible version (a “salted hash”), using the latest security techniques to ensure that reverse look-ups of one-way hashes (a common hacker’s technique) are not possible, even if the stored version was accessible.

A12: Yes, your mailbox is encrypted using the strongest version of the Advanced Encryption Standard: AES-256, which has been globally tested by the world’s leading security specialists. AES is used by governments and businesses around the world to protect data up to TOP SECRET level. The codes required to unlock your mailbox are never stored on the same server – or even in the same country – as your mailbox.

The MailTight Team